Help Center

Scanning Issues. Problems scanning your card or ring, NFC detection, or tapping your device correctly

Wallet Creation Issues. Trouble creating, activating, or completing setup for a Tangem wallet

Sending Crypto Issues. Issues sending crypto, confirming transactions, or completing transfers

Access Code Issues. Problems setting, changing, remembering, or verifying your access code

Seed Phrase Issues. Questions about seed phrase setup, backup, import, or recovery

Balance Issues. Missing, delayed, incorrect, or not-updating wallet balances

Common problems

Our answers to the most popular questions

Where can I buy a Tangem Wallet?

Learn the official channels for purchasing Tangem Wallets

How secure is buying a wallet from resellers?

Understand how to ensure your wallet is authentic and safe to use

How long does shipping take?

Get information on estimated delivery times based on your region and shipping method

Can I change the shipping info after I’ve placed an order?

Find out if and how you can update your address or contact details after submitting your order

How do I cancel my order?

Learn the steps to cancel an order before it ships

How can I track my order?

Instructions on how to access tracking information once your order has been shipped

Here, we answer the most common questions in detail and give you useful information to help you understand everything.

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